Our Policy:

Any of the following terms and conditions below exclude your knife from the Masuta Lifetime Warranty:

• If your knife is lost or stolen

• Broken knife tips, or chipped edges resulting from cutting through unreasonable objects such as ice blocks

• Any damage caused from dropping or throwing your knife (ninja stars more fun anyways)

• Damage resulting from using your knife to prying open objects, or any other kind of misuse of the knife

• Improper sharpening that may damage the edge (please ask us if you’re unsure how to sharpen your knife correctly).

• Scratched, chipped, or worn coatings as a result of contact with an improper fitting sheath/saya

• Any kind of natural oxidation of the steel, rust, or patina

• Damage to any part of the knife resulting from improper storage. We do not recommend putting an unprotected knife in a cutlery drawer, because the other utensils may scratch it.

• Damage resulting from a dishwasher. Some of our knives are dishwasher safe, but always recommend hand-washing your blades. We will not take responsibility for any damage that may occur as a result of improper washing.

• Natural irregularities in genuine leather or wood sheaths/sayas

• Other natural irregularities in any kind of folded Damascus or hammered knives

If you would like to contact us regarding a warranty claim, please email warranty@masutaknifeimports.com with a copy of your original order receipt (or your order number).

We always respond to warranty-related claims within 24-hours.