Designed to Last Through the Ages

With reasonable care and attention, all of our knives are warranted to give you several lifetimes of useful service. That's why any knife that is sold by Masuta Knife Imports Knives is guaranteed to be free from any defects in materials for life.




Disclaimer

Your Happiness is Our Happiness

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Our Policy:

Any of the following terms and conditions below exclude your knife from the Masuta Lifetime Warranty:

  • If your knife is lost or stolen

  • Broken knife tips, or chipped edges resulting from cutting through unreasonable objects such as ice blocks

  • Any damage caused from dropping or throwing your knife (ninja stars more fun anyways)

  • Damage resulting from using your knife to prying open objects, or any other kind of misuse of the knife

  • Improper sharpening that may damage the edge (please ask us if you’re unsure how to sharpen your knife correctly).

  • Scratched, chipped, or worn coatings as a result of contact with an improper fitting sheath/saya

  • Any kind of natural oxidation of the steel, rust, or patina

  • Damage to any part of the knife resulting from improper storage. We do not recommend putting an unprotected knife in a cutlery drawer, because the other utensils may scratch it.

  • Damage resulting from a dishwasher. Some of our knives are dishwasher safe, but always recommend hand-washing your blades. We will not take responsibility for any damage that may occur as a result of improper washing.

  • Natural irregularities in genuine leather or wood sheaths/sayas

  • Other natural irregularities in any kind of folded Damascus or hammered knives

 

If you would like to contact us regarding a warranty claim, please email warranty@masutaknifeimports.com with a copy of your original order receipt (or your order number).

We always respond to warranty-related claims within 24-hours. 

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