Designed to Last Through the Ages
With reasonable care and attention, all of our knives are warranted to give you several lifetimes of useful service. That's why any knife that is sold by Masuta Knife Imports Knives is guaranteed to be free from any defects in materials for life.

Disclaimer
We do not honour warranty claims in which a knife is lost or damaged as the result of extreme misuse or negligence. Masuta Knife Imports retains the right to refuse a warranty claim for any reason.
Please see below for a list of terms and conditions which exclude your knife from our warranty.
Your Happiness is Our Happiness
However, in certain situations, we will occasionally make acceptions to these terms and conditions on a case-by-case basis.
If your knife is damaged as a result of negligence or misuse, please send us a message anyways. We will try our best to make an exception for you.

Our Policy:
Any of the following terms and conditions below exclude your knife from the Masuta Lifetime Warranty:
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If your knife is lost or stolen.
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Broken knife tips, or chipped edges resulting from cutting through unreasonable objects such as ice blocks.
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Any damage caused from dropping or throwing your knife (ninja stars are more fun anyways).
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Damage resulting from using your knife to prying open objects, or any other kind of misuse of the knife.
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Improper sharpening that may damage the edge (please ask us if you’re unsure how to sharpen your knife correctly).
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Scratched, chipped, or worn coatings as a result of contact with an improper fitting sheath/saya.
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Any kind of natural oxidation of the steel, rust, or patina.
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Damage to any part of the knife resulting from improper storage. We do not recommend putting an unprotected knife in a cutlery drawer, because the other utensils may scratch it.
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Damage resulting from a dishwasher. Some of our knives are dishwasher safe, but always recommend hand-washing your blades. We will not take responsibility for any damage that may occur as a result of improper washing.
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Natural irregularities in genuine leather or wood sheaths/sayas.
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Other natural irregularities in any kind of folded Damascus or hammered knives.
If you would like to contact us regarding a warranty claim, please email warranty@masutaknifeimports.com with a copy of your original order receipt (or your order number).
We always respond to warranty-related claims within 24-hours.
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