Returns

We take pride in offering knives of the highest quality and craftsmanship

We Made Returns Simple

We know that returning stuff you've bought online can sometimes be stressful. That's why you can return any Masuta product, for any reason, within 60 days of receiving it. If you are not 100% satisfied with your purchase, then we will be more than happy to offer you your choice of a full refund or an exchange.  




Our Return Policy

Please ensure that the following two conditions are met, before applying for a refund or exchange:

  1. You must apply for a refund or exchange within fifteen days of the confirmation that your order has been received.
  2. The item must appear to be unused and in its original condition.

Masuta Knife Imports retains the rights to refuse refunds for any reason. Returns are not guaranteed if these conditions have not been met. However, we do strive to make all of our customers happy. Occasionally we will make acceptations for customers who submit a return that does not comply with the above two conditions. These are reviewed on a case-by-case basis.

Damage Claims

Damage claims on shipped items must be made within five days of you receiving your package. This is because most postal services will not allow a business to make a damage claim after five days has passed. Any damage claims that are submitted after five days may not guaranteed by Masuta Knife Imports and will be reviewed on a case-by-case basis. To avoid this, please remember to inspect your package immediately when you receive it. 

Submitting A Return

If you would like to contact our customer service team about returning an item, please email returns@masutaknifeimports.com with a copy of your original order receipt (or your order number). 

We always respond to return-related emails within 24-hours. 

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